Educational Background
September 2018 - September 2019
MASTER OF SCIENCE
USER EXPERIENCE
August 2009Â - May 2013
BACHELOR OF ARTS COMMUNICATION STUDIES
September 2007Â - May 2009
ASSOCIATES DEGREE
CV
Professional Experience
UX RESEARCHER
Demonstrated a high-level of proficiency in both numerical and narrative based UX research projects.
Led two significant projects boosted revenue and aligned with company objectives.
Spearheaded a large-scale, multi-platform, two-month diary study that examined end-to-end online shopping experiences and habits that were ultimately ingested into the company’s insights platform.
Conducted unmoderated interviews to test new clothing wash rendering technologies with users.
Demonstrable created successful results for faster delivery time of product changes and cost effective customer communications.
UX RESEARCHER
SME around quantitative and qualitative UX research and change management through a data driven lens.
Lead the research for the modernization of the Shell MarketHub program across the entire US fuel market.
Demonstrable experience modernizing services in and across small medium and large entrprise organizations.
Acted as a conduit between stakeholders and research in order to achieve seamless project delivery.
Instilled an Agile ways of working within user research to ensure that project cadence was in line with wider customer engagement.
UX CONSULTANT
Provided subject matter expertise, identified opportunities for upselling existing engagements; resulting in an increase in business and client satisfaction.
Contributed to research projects by way of design patterns & methodologies pertaining to data analysis.
Carried out user research through a scientific scientific lens in order to validate hypotheses and get actionable results.
Assessing needs of clients and tendering development proposals / recommendations in order to improve their business functions. Utilising KPI’s as a measurement of success.
Conducted both quantitative and qualitative user research, and lead the screening, recruitment, and scheduling of research participants.
EVENTS VOLUNTEER - MANAGER
Conducted user research in line with personalisation goals for increasing event engagement.
Created feedback loops in order to better improve event satisfaction and an uptake in repeat business
Consulting on conference layouts and flow that resulted in increased sales and ROI for the booths.
Lead user testing through continuous improvement in order to increase sales and engagement.
Performed team sills & capability due-diligence to improve attendee satisfaction and retention.
Managed financial budget and cost control whilst maximising the customer experience and driving sales.
Fostered a culture of collaboration with marketing in order to develop materials to engage with end users.
UX INTERIOR STYLIST
Designing interior spaces that enhance the overall user experience for homeowners.
Utilizing user-centered design methodologies to help clients solve their home space issues and improve the flow and functionality of their living spaces.
Offering client-centric personalized approach by using existing pieces or starting from scratch to create custom design solutions that align with the user needs.
Communicating effectively with clients to assess their needs and tailor the design process to their unique requirements.
Proven track record of over 400 residential projects.
OFFICE MANAGER
Manage the daily operations of the office, including supervising administrative staff, maintaining office equipment, and ensuring a safe and clean work environment.|
Conduct market research and analyze industry trends to identify potential opportunities for growth and expansion.
Build and maintain relationships with clients, vendors, and partners to ensure customer satisfaction and retention.
Manage budgets, expenses, and financial records to ensure the office operates efficiently and within budget
Research to source and organize company and event swag that creates a cohesive and memorable brand experience for attendees, leading to increased brand awareness and loyalty.
INTERESTS
A few of my skills and hobbies include
but are not limited to...
Rowing
Sailing
Ice Skating
Horse Riding
Snowboarding
Animal Whisperer
French Toast Enthusiast
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